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Our Approach to Design
The 80/20 Principle and
Our Approach to Design
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"How do...software
developers [do] it? First, they identify what customers want most of the
time and how they want to do it - the old 80/20 rule (people use 20
percent of a program's functions 80 per cent of the time). Good
software developers make high-use functions as simple and automatic and
inevitable as possible." Richard Koch - The 80/20 Principle p.51 -
Nicholas Brealey Publishing London.
We, at T. Bookman Limited, have approached the design of
our Time Recording systems with accountants in mind. We have first
hand experience of using other time and billing programmes in practice.
We know how to make it easier for someone to post their time and get the
information they regularly need quickly and easily. This is the 80
per cent of the time spent using 20 per cent of the available facilities.
80 per cent of the programme is designed for use by the 20 per cent of the
staff who administer the information and actively manage the business.
Our approach to design means that you and your staff reap
the benefits of our programmes ease of use and experience the power of the
analysis of all the work that you do on behalf of your clients.
The world wasn't made to be grey!
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The default color on many database programmes is grey. Therefore, many
designers, to minimise time and effort on programme design, stay with the
grey as a colour scheme. We, at T. Bookman Limited, do not hold this view.
The people who use our software live in a world of colour which excites
the imagination and encourages creativity and a feeling of well-being. It
is for this reason that we positively choose to add colour to our
software. We have colour-coded sections of the software to make areas
more familiar to those who haven't used those sections before. For
example, all report selectors are colour-coded green, so that in whatever
screen a person is in, a command button labelled in green is going to
produce a report. Similarly, set-up areas (to post new client
details, add or amend work-types, departments or rates) are coded in light
blue. More critical areas are coded red.
The background that we use is dark blue to provide a calming effect
while giving the contrast required to clearly identify the various screen
elements.
In addition, both TimeExpense and FixedFee have very similar screens so
that someone who is used to using TimeExpense will have little difficulty
in upgrading to FixedFee. The 'learning curve' will not be as steep
as someone using FixedFee without any prior knowledge. Having said
this, both programmes have been designed with 'the user' in mind;
therefore, the time taken to learn how to use the software is minimal
given an assumed working knowledge of both mouse and keyboard.
A Time Recording system is more than the
software!
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Time recording software is a tool that is used as a part of your whole
time and billing system. This system will include the internal
procedures that your organisation has evolved over time to make the system
work properly. For example, a standalone computer is used to record the
time worked for fifteen members of staff. The staff firstly record
their time manually on paper and pass these time-sheets for one member of
the administration staff to enter on the computer (usually a week later).
When all the time has been entered and checked back to the time sheets,
then an overall work in progress report is printed out for the firm as a
whole (usually an aged work in progress report). This report is
passed to the financial manager who will use this report to indicate which
individual client work in progress reports are needed to for billing
purposes. This then goes back to the administrator who prints out
the required client-centred work in progress reports and passes them back
to the financial manager. The financial manager then indicates on
each report what should be billed and provides the wording required on
each invoice. The administrator draws up the invoice and uses
information from the work in progress report and the invoice to enter
billing information and so reduce the level of work in progress by the
amount billed.
This process involves much more than the software itself, but software
can be designed to make the process easier and quicker. In the case
of our Time Recording software, we have designed both standalone and
networked systems that are 'real-time', that is - no closing off for any
particular period and all reports are available as at any specified date
or date range. So you can see what the work in progress figure for a
client was last week or last month and compare it with today.
If you are operating a network version, your staff can enter their time
each day as and when required so that the information presented in the
work in progress reports is always up to date. The data-entry
screens are all very similar and are designed for speed of entry while
providing useful information about entries already made.
As soon as a job has been completed you can invoice your time without
waiting until next Monday for all the time-sheets to be posted!
When the end of the month arrives, your staff can continue posting
their time without any problem and you can obtain reports for the relevant
month-end a couple of weeks later!
Client-centred work in progress reports can be printed quickly and
easily by selecting the particular clients from lists on screen and
clicking on the 'print' button.
We, at T. Bookman Limited, know how the whole work in progress system
works and we've designed our Time Recording software to make things easier
for you and provide you with the information that you need to run your
business - whenever you want it!
Continually Making Improvements
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If we become aware of an improvement, or added feature that will benefit
our clients, then we'll do our best to make the appropriate changes, so
that you can reap the benefits. We won't necessarily make changes to the
programme every year ("...if it ain't broke..."), but if there is
something that we can do that will be of real benefit to our clients then
we'll certainly consider it.
If you become one of our clients, please don't sit back hoping that
we're going to add a particular feature; we're good, but none of our staff
are telepathic! If you, as a client, want to see a particular
feature added to either programme, then please let us know. We'd be
most happy to discuss your ideas with you and will gladly make appropriate
changes if they are of benefit to the vast majority of our clients.
T. Bookman
Limited - Company No. 4389244
Registered in England and Wales

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Designed through practical knowledge of time recording systems.
A small, but essential part or your
Management System.
If you monitor the work that you do, then the question:
"How well are we doing?" - can be answered precisely!
Only when you answer the question:
"Where are we performing badly?" - can you get constructive answers to the
question: "How can we do better?" |